Who is Emporia?
Emporia was launched in 2018 in Littleton, Colorado, by a team of developers, designers, engineers, energy geeks, and customer support staff with a vision of starting a truly different kind of company. A company that believes in putting others first – starting with our customers. A company that believes that capitalism, when done right, can have a huge positive impact on society. A company that believes it can truly make the world a better place.
At Emporia, we’re passionate about energy and technology. We strive to understand the impact of our energy use, where it comes from, and what it costs; and we want to help you understand it too.
Our goal is to save our customers money by making their homes more energy efficient through our Smart Home Energy Management technology. We aim to create this technology at the lowest cost and the highest quality we can to ensure it’s affordable to as many people as possible. By reducing our customers’ energy use and saving them money, Emporia is helping people create a healthier planet and build a brighter future for us all.
The Writing on the Wall: Emporia’s 4 Pillars
Emporia lives and breathes by its 4 Pillars. When faced with making decisions, we’ll choose the path that aligns with these Pillars. If an opportunity goes against any one of our Pillars, we won’t move forward with it. We believe in these pillars so wholeheartedly, we painted them on our office wall.
- Customer Satisfaction
We work tirelessly to ensure customer satisfaction by listening to their needs to design and build what they want. - Optimization
We continually optimize our processes and procedures to deliver the lowest cost product with the highest quality possible. - Innovation
We never stop innovating through technology, ingenuity, and common sense to evolve our business. - Make the World Better
We strive to make the world a better place by developing products and services that solve problems and improve lives.
Customer Satisfaction: Our Most Important Pillar
Customer Satisfaction is the first and most important of Emporia’s 4 pillars. We obsess over Customer Service and our Customer Value Proposition. Our goal is to save the customer money — not to build our bottom line. We enter each customer interaction with a friendly and patient attitude that puts our customers first and treats them with honesty, humility, and humanity. We make every attempt to respond quickly and efficiently to all customer questions and concerns. We do our best to make sure that phone calls and chats are answered by a human. We believe in providing the lowest price possible and focusing on keeping our customer happy over the lifetime of their product rather than short term margin and profits. We focus on giving the customer the highest quality products that save money, improve quality of life, and create exceptional experiences. If you are in any way unhappy with your Emporia product or experience, please don’t hesitate to reach out and we will make it right.
