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Emporia, a Colorado-based smart home energy management technology company, in conjunction with the Consumer Product Safety Commission, has proactively recalled a batch of their award-winning smart plugs out of an abundance of caution. Smart Plugs purchased from Amazon or shop.emporiaenergy.com between July 1, 2022 and August 1,2023 may have a mechanical issue that makes them potentially unsafe. This issue impedes the ground from an appliance from making its connection to the home, which can potentially result in shock or an electrical fire. To our knowledge, there have been zero incidents regarding these plugs and a metric the brand intends to maintain.
Emporia is offering either a full refund or free replacement of the Smart Plug to continue giving valuable, money-saving insights to homeowners. Customers using the other suite of award-winning products within the app can continue to get usage information to make informed choices to save money.
Beginning on September 6th, Smart Plugs that are connected to the internet via Emporia’s app will be notified they are affected and and provided a link to remotely disable the plug in order to prevent injury. Following that, consumers can dispose of the plug. Emporia recommends that Smart Plugs be recycled where electronics are typically discarded. Check with Call2Recycle, Earth911, or GreenerGadgets for options near you. Consumers unable to connect the Smart Plug to the internet to allow the remote disabling process can ship the item back to Emporia at no cost and can still get either a free replacement or full refund.
“We’ve always gone to great lengths to ensure that our products are of the highest quality to not only offer extreme value to our customers, but also safety,” said chief executive officer, Shawn McLaughlin. “Unfortunately, there has been a mechanical issue in some of our smart plugs which has led to this voluntary recall.”
To better advise consumers who are concerned about their products, dedicated customer service resources have been made available from 8 a.m. to 5 p.m. MT Monday through Friday via a toll-free line: 844-367-6742 (844-EMPORIA). To reach the company online, please email support@emporiaenergy.com or visit www.emporiaenergy.com/recall or www.emporiaenergy.com and click on “Product Recall” at the bottom of the page for more information.
This recall only affects the 120V North American Smart Plugs purchased between July 1, 2022 and August 1, 2023; North American Smart Plugs purchased outside of these dates as well as the 240V EU and UK Smart Plugs are not affected.
Since the brand’s inception in 2018, Emporia has aspired to be a truly different kind of company. A company that believes in putting others first – starting with our customers. A company that believes it can truly make the world a better place. We do this by creating accurate, reliable, and safe energy monitoring products. We pride ourselves in providing the highest quality technology to our customers.
