Our Guarantee
For Vue Energy Monitors and Smart Plugs, Emporia guarantees that the hardware will be free from defects in materials and workmanship for a period of one year from the date of delivery following the original retail purchase.
For Smart Home EV Chargers, Emporia guarantees that the hardware will be free from defects in materials and workmanship for a period of three years from the date of delivery following the original retail purchase. Emporia only warranties EV Chargers installed in North America that are installed per the instructions in the Installation Guide.
For AlphaESS Home Battery Systems, Emporia will support the customer in working with AlphaESS to make a warranty claim. AlphaESS guarantees that the hardware will be free from defects in materials and workmanship for a period of ten years from the date of delivery following installation. Further information can be found in the AlphaESS warranty documentation.
If the hardware fails to conform to the warranty within the warranty period, Emporia will either (a) repair or replace any defective hardware or component; or (b) accept the return of the hardware and refund the money actually paid by the original purchaser for the hardware. Emporia will not replace or repair any hardware with water damage or resulting from uses not specified in the Installation Guide or other instructions provided by Emporia. This warranty does not cover labor or other costs that may be incurred by the buyer such as, but not limited to, costs associated with diagnosis, removal, replacement, or installation of the Defective Parts or Products. Emporia is not responsible for transportation costs associated with returning the defective product.
