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Supported Smart Meter Utilities

The Emporia Vue: Utility Connect works with ZigBee® Enabled Smart Meters in the following states. Click on your state for instructions to connect your Vue to your Smart Meter.

Choose your State / Province

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AlbertaFollow Link
Alberta
British ColumbiaFollow Link
British Columbia
CaliforniaFollow Link
California
ColoradoFollow Link
Colorado
HawaiiFollow Link
Hawaii
IllinoisFollow Link
Illinois
Ohio FlagFollow Link
Ohio
PennsylvaniaFollow Link
Pennsylvania
Saskatchewan Follow Link
Saskatchewan
TexasFollow Link
Texas
VermontFollow Link
Vermont

Alberta

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EPCOR - Contact before buying a Vue: Utility Connect

PLEASE CONTACT EPCOR BEFORE PURCHASING A VUE. While they have compatible AMI Smart Meters, they might not allow you to connect the Emporia Vue: Utility Connect to their meter. However, you still have an option!

Emporia Gen 2 Vue

There’s still a VUE for You!

The Gen 2 Emporia Vue is a great alternative if you can’t connect to an AMI Smart Meter. It installs in most homes with a split-phase electrical system and access to the utility’s main cables in the circuit panel. The Vue for circuit panels offers more granular data sampling than the Vue with ZigBee®, it can monitor solar generation and net metering, and it has the ability to monitor up to 16 individual circuits with the addition of individual circuit sensors. Check out how the Vue for circuit panels works.

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British Columbia

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FortisBC - Contact before buying a Vue: Utility Connect

PLEASE CONTACT FORTISBC BEFORE PURCHASING A VUE. While they have compatible AMI Smart Meters, they might not allow you to connect the Emporia Vue: Utility Connect to their meter. However, you still have an option!

Emporia Gen 2 Vue

There’s still a VUE for You!

The Gen 2 Emporia Vue is a great alternative if you can’t connect to an AMI Smart Meter. It installs in most homes with a split-phase electrical system and access to the utility’s main cables in the circuit panel. The Vue for circuit panels offers more granular data sampling than the Vue with ZigBee®, it can monitor solar generation and net metering, and it has the ability to monitor up to 16 individual circuits with the addition of individual circuit sensors. Check out how the Vue for circuit panels works.

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Get helpFollow Link
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California

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Glendale Water and Power (GWP) - Contact before buying a Vue: Utility Connect

PLEASE CONTACT THE CITY OF GLENDALE WATER AND POWER BEFORE PURCHASING A VUE. While they have compatible AMI Smart Meters, they might not allow you to connect the Emporia Vue: Utility Connect to their meter. However, you still have an option!

Emporia Gen 2 Vue

There’s still a VUE for You!

The Gen 2 Emporia Vue is a great alternative if you can’t connect to an AMI Smart Meter. It installs in most homes with a split-phase electrical system and access to the utility’s main cables in the circuit panel. The Vue for circuit panels offers more granular data sampling than the Vue with ZigBee®, it can monitor solar generation and net metering, and it has the ability to monitor up to 16 individual circuits with the addition of individual circuit sensors. Check out how the Vue for circuit panels works.

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Modesto Irrigation District (MID) - Contact before buying a Vue: Utility Connect

PLEASE CONTACT MODESTO IRRIGATION DISTRICT BEFORE PURCHASING A VUE. While they have compatible AMI Smart Meters, they might not allow you to connect the Emporia Vue: Utility Connect to their meter. However, you still have an option!

Emporia Gen 2 Vue

There’s still a VUE for You!

The Gen 2 Emporia Vue is a great alternative if you can’t connect to an AMI Smart Meter. It installs in most homes with a split-phase electrical system and access to the utility’s main cables in the circuit panel. The Vue for circuit panels offers more granular data sampling than the Vue with ZigBee®, it can monitor solar generation and net metering, and it has the ability to monitor up to 16 individual circuits with the addition of individual circuit sensors. Check out how the Vue for circuit panels works.

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Pacific Gas and Electric (PG&E)

Almost any PG&E customer can connect the Emporia Vue: Utility Connect to their PG&E Smart Meter. Ensure you are eligible before purchasing a Vue.  Login to your My Energy account at pge.com.  Click “Stream My Data” toward the bottom of the page.

How to connect to PG&E for rate plans E1, E6, EVA, A1, A6 or A10

  1. From the Stream My Data dashboard you will be able to see if you have an eligible meter by entering your account and address. You meter should appear in a list toward the bottom of the page. If your smart meter is not eligible, please contact PG&E at streamMyData@pge.com or call 1-877-743-4357.
  2. Click the “Register New Device” link located under your meter badge ID on the Stream My Data dashboard
  3. Enter the following data:
  4. Name: Unique name of your choice
  5. Make & Model: Other
  6. Manufacturer: Emporia
  7. Model: Vue
  8. Device Type: In-Premise Display
  9. MAC ID and Install Code: Located on the Vue and the inside lid of the Vue packaging.
  10. Your Vue should now be connected, showing real-time data in the Emporia app. If the device does not successfully pair the first time, try again later or call 1-877-743-4357

How to connect to PG&E for rate plans ETOU-A or ETOU-B
(or if your meter is not listed in the web portal)

Call Stream My Data Customer Support at 1-877-743-4357 (Mon.-Fri. 8:00 a.m. – 7:00 p.m.) so that a representative can assist you with registering and pairing your device to your SmartMeter™. When calling, you will need to be present at the location where you would like your device to be paired, and prepared to provide the following information:

  • Device MAC Address (16-digits) Located on the Vue and the inside lid of the Vue packaging.
  • Installation Code (16-digits): Located on the Vue and the inside lid of the Vue packaging.
  • Manufacturer: Emporia
  • Model: Vue
Palo Alto Utilities - Contact before buying a Vue: Utility Connect

PLEASE CONTACT THE CITY OF PALO ALTO UTILITIES BEFORE PURCHASING A VUE. While they have compatible AMI Smart Meters, they might not allow you to connect the Emporia Vue: Utility Connect to their meter. However, you still have an option!

Emporia Gen 2 Vue

There’s still a VUE for You!

The Gen 2 Emporia Vue is a great alternative if you can’t connect to an AMI Smart Meter. It installs in most homes with a split-phase electrical system and access to the utility’s main cables in the circuit panel. The Vue for circuit panels offers more granular data sampling than the Vue with ZigBee®, it can monitor solar generation and net metering, and it has the ability to monitor up to 16 individual circuits with the addition of individual circuit sensors. Check out how the Vue for circuit panels works.

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Sacramento Municipal Utility District (SMUD) - Contact before buying a Vue: Utility Connect

PLEASE CONTACT SACRAMENTO MUNICIPAL UTILITY DISTRICT BEFORE PURCHASING A VUE. While they have compatible AMI Smart Meters, they might not allow you to connect the Emporia Vue: Utility Connect to their meter. However, you still have an option!

Emporia Gen 2 Vue

There’s still a VUE for You!

The Gen 2 Emporia Vue is a great alternative if you can’t connect to an AMI Smart Meter. It installs in most homes with a split-phase electrical system and access to the utility’s main cables in the circuit panel. The Vue for circuit panels offers more granular data sampling than the Vue with ZigBee®, it can monitor solar generation and net metering, and it has the ability to monitor up to 16 individual circuits with the addition of individual circuit sensors. Check out how the Vue for circuit panels works.

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San Diego Gas and Electric (SDGE) - No Longer Supported!

As of December 1, 2023, technology support for the Home Area Network will end and no new devices can be connected.

There’s still a VUE for You!

Emporia Gen 2 Vue

The Gen 2 Emporia Vue is a great alternative if you can’t connect to an AMI Smart Meter. It installs in most homes with a split-phase electrical system and access to the utility’s main cables in the circuit panel. The Vue for circuit panels offers more granular data sampling than the Vue with ZigBee®, it can monitor solar generation and net metering, and it has the ability to monitor up to 16 individual circuits with the addition of individual circuit sensors. Check out how the Vue for circuit panels works.

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Southern California Edison (SCE) – $25 REBATE AVAILABLE

Almost any SCE customer can connect the Emporia Vue: Utility Connect to their SCE Smart Meter.

How to connect to SCE

  1. Go to the SCE HAN Device Registration Form at https://crt.sce.com/home_area_network
  2. Enter your 10-digit SCE account number that starts with a 8.
  3. Enter the First and Last Name on the account.
  4. Enter the Address of the SCE Meter.
  5. Enter your Email Address.
  6. Enter the Device ID (MAC Address) Located on the Vue and the inside lid of the Vue packaging.
  7. Enter the Install Code: Located on the Vue and the inside lid of the Vue packaging.
  8. Enter the Manufacturer: Emporia
  9. Enter the Model: Vue
  10. There the Device Type: USB Dongle
  11. Check the box to Accept the Terms and Conditions
  12. Then, click Submit.
  13. You’ll receive a confirmation message for your request. It can take up to 72 hours to complete the process.

If you have any troubles connecting to SCE, please reach out to HANQuestions@sce.com

Get Your $25 Rebate

Fill out and return this form to SCE to receive a $25 rebate on your Vue

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Colorado

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IREA

Support for IREA AMI Smart Meters is coming soon. Please check back.

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Hawaii

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Kauai Island Utility Coop (KIUC) - Contact before buying a Vue: Utility Connect

PLEASE CONTACT KAUAI ISLAND UTILITY COOPERATIVE BEFORE PURCHASING A VUE. While they have compatible AMI Smart Meters, they might not allow you to connect the Emporia Vue: Utility Connect to their meter. However, you still have an option!

Emporia Gen 2 Vue

There’s still a VUE for You!

The Gen 2 Emporia Vue is a great alternative if you can’t connect to an AMI Smart Meter. It installs in most homes with a split-phase electrical system and access to the utility’s main cables in the circuit panel. The Vue for circuit panels offers more granular data sampling than the Vue with ZigBee®, it can monitor solar generation and net metering, and it has the ability to monitor up to 16 individual circuits with the addition of individual circuit sensors. Check out how the Vue for circuit panels works.

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Get helpFollow Link
My utility isn't listed

Illinois

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Ameren - Confirm your Smart Meter is compatible before purchase

Ameren customers should be able to connect the Emporia Vue: Utility Connect to their Ameren Smart Meters. Before purchasing a Vue, contact the Ameren Digital Customer Care Team at 877-263-7361 to ensure your Smart Meter is compatible.

How to connect to Ameren

  1. Plug in your Vue: Utility Connect and set it up using the Emporia App
  2. Collect the MAC Address and Install Code numbers located on the Vue and the inside lid of the Vue packaging
  3. Make sure you have your Ameren account number
  4. Call the Ameren Digital Customer Care Team: 877-263-7361‍
  5. Provide the Ameren Digital Customer Care Team with your  MAC Address and Install Code numbers
  6. Once the Ameren Digital Customer Care Team provisions your Smart Meter to your Vue, it should start streaming data. You may need to unplug the Vue for 5 seconds and plug it in again to reset it.
ComEd

Almost any ComEd customer can connect the Emporia Vue: Utility Connect to their ComEd Smart Meter.

How to connect to ComEd:

  • Find your ComEd Account Number from a ComEd Bill or the ComEd Website
  • Collect the Device ID (MAC Address) and Install Code from the back of the Vue or the inside lid of the Vue packaging.
  • Simply send an email to SMCDHelpDesk@ComEd.com with your Account Number, Device ID and Install Code and request a connection from your Vue to your AMI Smart Meter.

ComEd is typically able to make the connection within a short period during business hours. If you have any troubles connecting to ComEd, please reach out to SMCDHelpDesk@ComEd.com or visit https://www.comed.com/ways-to-save/for-your-home/manage-my-energy/smart-meter-connected-devices

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Ohio

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Ohio Edison (FirstEnergy)

Ohio Edison has compatible AMI Smart Meters.

How to connect to Ohio Edison:

  1. Gather your Ohio Edison Account number
  2. Gather the serial number from your Ohio Edison Smart Meter
  3. You'll also need the following information about your Emporia Vue Utility Connect
  4. Manufacturer: Emporia
  5. Make/Model: Vue Utility Connect
  6. ‍MAC ID/ EUI Code (MAC Address): Located on the Vue and the inside lid of the Vue packaging.
  7. Install Code: Located on the Vue and the inside lid of the Vue packaging.
  8. Download and fill out the Ohio Edison HAN Provisioning Request Form with the information you collected above.
  9. Submit the completed form to FirstEnergySmartMeterProgram@Honeywell.com.

If you have any questions about the Ohio Edison HAN program, please feel free to contact Honeywell at 1-855-830-2922 or FirstEnergySmartMeterProgram@Honeywell.com.

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My utility isn't listed

Pennsylvania

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Duquesne Light Co (DLC) - Contact before buying a Vue: Utility Connect

PLEASE CONTACT DLC BEFORE PURCHASING A VUE. While they have compatible AMI Smart Meters, they might not allow you to connect the Emporia Vue: Utility Connect to their meter. However, you still have an option!

Emporia Gen 2 Vue

There’s still a VUE for You!

The Gen 2 Emporia Vue is a great alternative if you can’t connect to an AMI Smart Meter. It installs in most homes with a split-phase electrical system and access to the utility’s main cables in the circuit panel. The Vue for circuit panels offers more granular data sampling than the Vue with ZigBee®, it can monitor solar generation and net metering, and it has the ability to monitor up to 16 individual circuits with the addition of individual circuit sensors. Check out how the Vue for circuit panels works.

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First Energy

Almost any First Energy customer can connect the Emporia Vue: Utility Connect to their First Energy Smart Meter.

How to connect to First Energy

  1. Gather your Ohio Edison Account number
  2. Gather the serial number from your First Energy Smart Meter
  3. You'll also need the following information about your Emporia Vue Utility Connect
  4. Manufacturer: Emporia
  5. Make/Model: Vue Utility Connect
  6. ‍MAC ID/ EUI Code (MAC Address): Located on the Vue and the inside lid of the Vue packaging.
  7. Install Code: Located on the Vue and the inside lid of the Vue packaging.
  8. Download and fill out the Ohio Edison HAN Provisioning Request Form with the information you collected above.
  9. Submit the completed form to FirstEnergySmartMeterProgram@Honeywell.com.
  10. If you have any questions about the Ohio Edison HAN program, please feel free to contact Honeywell at 1-855-830-2922 or FirstEnergySmartMeterProgram@Honeywell.com.
Pennsylvania Power and Light (PPL)

Almost any PPL customer can connect the Emporia Vue: Utility Connect to their PPL Smart Meter.

How to connect to PPL

  1. Collect the MAC ID and Install Code located both on the back of the Vue and the inside lid of the Vue packaging.
  2. Go to the PPL HAN Monitor Sign Up page
  3. Enter your PPL username and password and click Sign In.
  4. Your meter number should be displayed
  5. Click the orange “Get In-Home Monitor” button
  6. Click “Register Device” on the top right
  7. Click the orange “I confirm the Above- Register Now” button
  8. Enter the following information into the provided fields
    Model: Other
    Other Model Name: Vue
    Vendor Name: Emporia
    MAC Address: From Step 1
    Install Code: From Step 1
  9. Click "Register"

It can take several days for PPL to provision your Vue. If you have any questions or issues, please email EUHANPilot@pplweb.com.

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Saskatchewan

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City of Saskatoon - Contact before buying a Vue: Utility Connect

PLEASE CONTACT THE CITY OF SASKATOON BEFORE PURCHASING A VUE. While they have compatible AMI Smart Meters, they might not allow you to connect the Emporia Vue: Utility Connect to their meter. However, you still have an option!

Emporia Gen 2 Vue

There’s still a VUE for You!

The Gen 2 Emporia Vue is a great alternative if you can’t connect to an AMI Smart Meter. It installs in most homes with a split-phase electrical system and access to the utility’s main cables in the circuit panel. The Vue for circuit panels offers more granular data sampling than the Vue with ZigBee®, it can monitor solar generation and net metering, and it has the ability to monitor up to 16 individual circuits with the addition of individual circuit sensors. Check out how the Vue for circuit panels works.

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Get helpFollow Link
My utility isn't listed

Texas

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AEP

AEP still supports new device connections. Submit your connection request to hansupport@aep.com

Centerpoint

As of Dec 8, 2019, Centerpoint no longer supports new device connections. For more information contact han.support@centerpointenergy.com.

Emporia Gen 2 Vue

There’s still a VUE for You!

The Gen 2 Emporia Vue is a great alternative if you can’t connect to an AMI Smart Meter. It installs in most homes with a split-phase electrical system and access to the utility’s main cables in the circuit panel. The Vue for circuit panels offers more granular data sampling than the Vue with ZigBee®, it can monitor solar generation and net metering, and it has the ability to monitor up to 16 individual circuits with the addition of individual circuit sensors. Check out how the Vue for circuit panels works.

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Oncor

As of Dec 8, 2019, Oncor no longer supports new device connections. For more information contact hansupport@oncor.com.

Emporia Gen 2 Vue

There’s still a VUE for You!

The Gen 2 Emporia Vue is a great alternative if you can’t connect to an AMI Smart Meter. It installs in most homes with a split-phase electrical system and access to the utility’s main cables in the circuit panel. The Vue for circuit panels offers more granular data sampling than the Vue with ZigBee®, it can monitor solar generation and net metering, and it has the ability to monitor up to 16 individual circuits with the addition of individual circuit sensors. Check out how the Vue for circuit panels works.

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TNMP

At this time, the status of TNMP is unknown. For more information contact TNMP directly.

Emporia Gen 2 Vue

There’s still a VUE for You!

The Gen 2 Emporia Vue is a great alternative if you can’t connect to an AMI Smart Meter. It installs in most homes with a split-phase electrical system and access to the utility’s main cables in the circuit panel. The Vue for circuit panels offers more granular data sampling than the Vue with ZigBee®, it can monitor solar generation and net metering, and it has the ability to monitor up to 16 individual circuits with the addition of individual circuit sensors. Check out how the Vue for circuit panels works.

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Get helpFollow Link
My utility isn't listed

Vermont

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Burlington Electric

Almost any Burlington Electric customer can connect the Emporia Vue: Utility Connect to their Burlington Smart Meter.

How to connect to Burlington Electric

  1. Collect the MAC ID and Install Code located on the Vue and the inside lid of the Vue packaging.
  2. Fill out the Contact Form on the Burlington Website.
  3. In the message field let them know that you would like to connect an Emporia Vue to your meter and included the MAC ID and install code.
  4. Don’t forget to enter your Customer ID
Green Mountain Power (GMP)

Almost any GMP customer can connect the Emporia Vue with ZigBee® to their GMP Smart Meter.

How to connect to GMP

  1. Collect the MAC ID and Install Code located on the Vue and the inside lid of the Vue packaging.
  2. Contact GMP along with your account details to connect your Emporia Vue with ZigBee® to your AMI Smart Meter.
Get helpFollow Link
My utility isn't listed

Smart Meters Not Available

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Emporia is working with many utilities who use ZigBee® Enabled Smart Meters that work with the The Emporia Vue: Utility Connect. If your state or province is not listed, your utility may not have AMI Smart Meters that currently support connection with The Emporia Vue: Utility Connect. If you believe that you have a ZigBee® enabled AMI Smart Meter, feel free to contact us or your electric company to see if they’ll allow a connection from the Emporia Vue. Otherwise, you still have an option!

Emporia Gen 2 Vue

There’s still a VUE for You!

The Gen 2 Emporia Vue is a great alternative if you can’t connect to an AMI Smart Meter. It installs in most homes with a split-phase electrical system and access to the utility’s main cables in the circuit panel. The Vue for circuit panels offers more granular data sampling than the Vue with ZigBee®, it can monitor solar generation and net metering, and it has the ability to monitor up to 16 individual circuits with the addition of individual circuit sensors. Check out how the Vue for circuit panels works.

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